We have compiled a list of the questions that our customers often ask us. If your question is not addressed, please call or email us at your convenience. Evolution Swim Academy is a premier provider of swim lessons in Orange County, California. We have 4 seasonal locations and one year-round location in Mission Viejo.
We accept new students on a year-round basis. Once you create an account with our company, we will call you to introduce ourselves and to gather information in an effort to best serve you. You may also request a free trial class if you would like to try out our service before making any commitment, but prior to the trial class, you must create an account and sign our online waiver and release of liability forms.
Once you create an account and take the online assessment for level placement, you are free to register for lessons. Once we receive your request to register, we will call you to confirm that all information is correct. You may also wait to register until one of our customer service representatives calls you with an introductory call.
If you would like to exit the program you must first complete all prepaid swim lessons and make-up lessons. All services expire on your last day of enrollment. Absolutely no refunds will be considered once we process payment for the following month. To exit the program, notify us in person or over the phone and you will also need to fill out our exit survey.
If your child gets sick and cannot move forward with lessons, you will speak to one of our supervisors and we will make it a seamless process to exit lessons. For any paid tuition that goes unused, we will credit the tuition for future use.