Job Description & Requirements:

Evolution Swim Academy is the premier learn-to-swim school is Orange County. Creating safer and more confident swimmers is our ultimate goal. Our curriculum is crafted to seamlessly teach our students how to survive and thrive in the water. We offer comprehensive and fun swim classes for children of all ages.

Our Customer Service team is responsible for handling a wide range of customer inquiries both in person and over the phone and for providing an excellent customer service experience for our clients.

Essential Responsibilities:

• • Operates telephone switchboard to answer, screen and forwards calls, providing information, taking messages and scheduling appointments.
  • Provides information about all of the programs offered by the Company and affiliate companies, such as swim lessons, swim team and seasonal programs
  • Receives payment for services and products.
  • Answers questions and recommends corrective services to address customer needs and complaints.
  • Greets guests entering establishment, determines nature and purpose of visit, and directs and escorts them to specific destinations.
  • Provides information to customers, using email or phone.
  • Schedules appointments and maintains and updates schedules.
  • Provides information about our facilities, such as location, employees, pricing, or services provided.
  • Assists with lesson equipment, keeping the pool deck clean and organized and the teaching equipment in good, working condition. Maintains teaching equipment to avoid creating a potential safety hazard for our staff and customers.
  • Cleaning the facility areas such as the restrooms, lobby, pool deck and windows.

Language Skills:

Ability to read and interpret documents such as safety rules and class schedules. Ability to write routine correspondence. Ability to speak effectively before small groups of customers or employees.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to talk and hear in a moderately loud environment. The employee is required to stand for up to 5 hours; walk; use hands to handle, push or feel and reach with hands and arms.

Positions Available: Full-Time (30+ Hours), Part-Time, Year-Round, Seasonal

Starting Pay Rate: $15-$17/hour

Customer Service Representative | Employment Application

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